Livingstone Waste Wise App & eVouchers

We understand that some ratepayers don't have direct access to an electronic device to download the LSC Wastewise App or to a home computer or printer.

Ratepayers have these options:

1. Head to the LSC Website and print out your own eWaste Vouchers; or
2. Visit our Customer Support Centres (Yeppoon or Emu Park) and we will help you; or
3. Call our friendly Customer Support team and will organise and post to you.

Download your eVouchersfrom the Livingstone Waste Wise App(available to download via the App Store/Google Play) using your Assessment Number and Property Address as printed on your General Rates Notice. If you are a Landlord, please pass on the eVouchers to your tenants. This will assist them to keep your property clean and tidy.

Waste eVouchers are only issued to property owners. You will need to contact the Property Owner or Real
Estate Agent and request them to send/email a screenshot of the eVouchers through to you.

What if I am unable to contact my landlord? Under the Privacy Act, Council is only able to provide eVouchers to the Property Owner.

eVouchers are valid for the disposal of self-hauled general domestic waste and uncontaminated green waste at all Livingstone Shire Council Waste Facilities. (Byfield and Stanage Bay Transfer Stations do not accept green waste) Commerical customers cannot use eVouchers and relevant charges apply, as per Council’s Fees and Charges.

If you are unable to find your address on the App please contact Council’s Customer Service team on1300 790 919.

Under Council’s Waste Voucher Procedure, adopted on 19 April 2022, only eligible ratepayers with habitable dwellings on their properties will be issued with the eVoucher entitlement.

When arriving at an LSC Waste Facility, show the attendant your eVoucher to be scanned. The attendant will assess your load and advise of the eVouchers required:

• 1 eVoucher - sedan, station wagon, green waste load
• 2 eVouchers - trailer, ute, flat-top, van
• 3 eVouchers - large trailers, small trailer or ute fitted with load enhancers/extended sides

This is a guide only and the attendant’s decision is final.

eVouchers cannot be used for the disposal of tyres,mattresses, asbestos, solar panels, refrigerators, air conditioners, regulated waste or commercial waste. These items will continue to incur a cost for disposal as per Council’s Fees and Charges.

All property owners can download the eVouchers onto their individual devices, however, each eVoucher can only be used once.

Council allocatesten (10) eVouchers per household each financial year. Your next allocation of eVouchers can be downloaded from 1 Julyonwards. If you run out of allocated eVouchers, all loads going forward will need to be paid for.

You can contact Council to lodge a Customer Request. A Waste Services team member will calculate the number of eVouchers available for the remainder of the year on a pro rata basis and advise you how to navigate the next steps via the App. You may need to provide proof of ownership.

You can download ten (10) eVouchers foreach property that you own, using the unique assessment number and property address located on your General Rates Notice for each property.

You can check your eVoucher usage history via the App on any device, using your unique AssessmentNumber and Property Address. This also means you can access your eVouchers through any device - you will just need to ensure the Livingstone Waste Wise Appis downloaded (Available via the App Store/Google Play)

Recyclables must be separated from your load and disposed of for free at the Landfill or Transfer Station prior to using eVouchers. This helps to reduce recyclable materials being sent to the Landfill unnecessarily, and also wasting your eVouchers! Learn how to Prepare for your Visit to a Livingstone Waste Disposal Facility here.

eVouchers cannot be redeemed or traded as a form of payment for other Council services.

The Livingstone Waste Wise App offers our residents quick and easy access to information about their domestic kerbside waste and recycling service. Until now we’ve always said “if in doubt – leave it out”, but now with this new App our new motto will be “if in doubt – check it out”!

It has lots of useful information and hints on the waste services available to everyone living in our Shire, no matter where you are or what you’re doing. If you have one, you can also find your kerbside bin collection day and create a reminder in your calendar to put your bin/s out so you never miss a collection day again.

Go to the App Store/Google Play on your iPhone/Android device and download the Livingstone Waste Wise App today.