Contact Us

If you need to report an issue, request a service, make a payment, or share feedback, there are several ways to get in touch.

You can choose from a range of online, phone, email, and in-person options, depending on what suits you best. Explore the contact methods below to find the support you need.

Don’t forget – the answer to your question may already be available on our website. Try using the search function at the top of this page. 

Online

Head to our Online Services portal to report any non-urgent requests or enquiries 24/7.

Online Services allows you to make payments, lodge applications, submit service requests, book a council venue or request a property search. 

 

On the go with the Snap Send Solve App

Snap Send Solve is a free app that can be used to alert Council of issues in the community anytime and anywhere in under 30 seconds.

Simply take a photo, geo tag the location, write a description and send it off to be solved!

You can report issues such as potholes, illegal dumping, overflowing park bins, wandering animals, playground maintenance, footpath damage and much more.

The app is free and available to download to your smart phone from the Apple Store or Google Play Store:

Download Snap Send Solve on the App Store  Download Snap Send Solve from the Google Play Store

For more information go to the Snap Send Solve website.

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In Person

Visit us in person at one of our two Customer Support Centres:

Yeppoon Customer Support Centre

Opening hours:

  • Monday to Friday from 9am to 4pm
  • Closed on public holidays

Address: 25 Normanby Street, Yeppoon

Emu Park Customer Support Centre

Opening hours:

  • Monday to Friday from 9am to 1pm
  • Closed on public holidays

Address: 7 Hill Street, Emu Park (Emu Park Library)

 

Email

While we respond toemailcorrespondence as quickly as we can, our self-serviceonlineoptions are the fastest way to request a service or report a problem, or email us atenquiries@livingstone.qld.gov.au

Telephone

Our Customer Support Officers are available Monday to Friday 8am to 5pm. Outside of these hours an after-hours service for emergencies (water or sewer outages, burst water pipes etc) is provided.

1300 790 919

***On the first Wednesday of each month our Customer Support Centres close at 4pm to allow valued training time for officers***

 

Councillors

Do you need to contact one of our elected members? Head to ourMayor and Councillorsinformation page.

 

 

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