Why this role matters
This role is about making work better, clearer and more effective for everyone. As a Systems of Work Officer, you will help design, implement and embed practical systems, digital tools and processes that genuinely improve how people work each day. Your work will strengthen clarity, accountability and collaboration across Council, helping teams deliver better outcomes and more responsive services for the community.
About Us
Livingstone Shire sits along the stunning Capricorn Coast, covering 11,776 square kilometres and home to nearly 43,000 residents. Since its formation in 2013, Council has grown into a values-driven organisation with around 400 staff committed to delivering for our community.
Our region is known for its relaxed coastal lifestyle, pristine beaches, lush rainforests, and vibrant community spirit. It’s a place where connection matters, and where nature and opportunity live side by side. Council’s culture is built on Accountability, Teamwork, Community, Potential, and Positivity; values that guide how we work and how we lead.
Our vision is to be A prosperous region for families, business, and future generations. We are committed to creating a vibrant, resilient, and inclusive community where people thrive, nature is protected, and innovation drives progress.
Our work is guided by four strategic pillars:
- Growth to Fund Service Delivery - Strategic investments and development to create sustainable revenue streams that support quality community services.
- Services That Meet Customer Expectations - Responsive, accessible and high-quality services that address the evolving needs of residents and businesses.
- Efficiency in Delivery - Streamlined processes, elimination of red tape, and smart resource allocation to maximise value for ratepayers and opportunity for Business diversity and growth.
- Protecting Our Natural Resources - Creating opportunity to protect and value Livingstone’s natural resources for future generations, whilst encouraging sustainable consumption of resources across our region.
We are looking for someone who enjoys improving how work gets done, can turn complexity into practical solutions, and works confidently with people to design and embed better ways of working.
What you will doing:
This is a hands‑on role that balances autonomy with collaboration and continuous improvement.
If you enjoy designing practical systems, simplifying processes and helping people adopt better ways of working, this role will see you:
- Design and deliver practical systems and process improvements that support Council’s priorities and day-to-day operations
- Implement and maintain tools, templates and resources that enable consistent, easy-to-use ways of working
- Work closely with employees and stakeholders to understand needs and co‑design user‑friendly solutions
- Facilitate workshops, training sessions and change activities to support adoption of new systems and processes
- Collect feedback and data to evaluate effectiveness and inform continuous improvement
- Collaborate closely with the Principal Systems of Work and internal stakeholders, including IT to deliver effective outcomes
- Actively role model Council’s Values and Behaviours and contribute to a safe, inclusive and supportive workplace
What you will bring:
You are a proactive problem‑solver who enjoys turning complexity into clarity and seeing practical improvements take shape. Comfortable working independently and collaboratively, you will bring:
- Experience in process improvement, systems design or service delivery in a complex or customer‑focused environment
- Strong digital literacy, with the ability to quickly learn and apply new tools and technologies
- A user‑centred mindset, focussed on usability, simplicity and empowering others
- Well‑developed communication and facilitation skills, with confidence engaging a diverse range of stakeholders
- The ability to manage competing priorities and deliver outcomes with minimal supervision
Bonus points for:
- Tertiary qualification in Business, Design Thinking, Service Design, or a related discipline
- Experience in local government or the public sector