Support Services Officer
Temporary Full-Time (12 months) | QLGIA (Stream A) Level 3
Location: Yeppoon | Reports to: Team Leader Support Services
Why this role matters
This role is at the heart of Council’s communities-focused service delivery. As a Support Services Officer, you will provide high-quality administrative and customer support that enables teams to operate efficiently and respond effectively to the needs of our community.
Your work will help ensure clear communication, accurate records, and positive customer experiences – supporting transparency, good governance, and strong relationships between Council, staff, and the public.
About Us
Livingstone Shire sits along the stunning Capricorn Coast, covering 11,776 square kilometres and home to nearly 43,000 residents. Since its formation in 2013, Council has grown into a values-driven organisation with around 400 staff committed to delivering for our community.
Our region is known for its relaxed coastal lifestyle, pristine beaches, lush rainforests, and vibrant community spirit. It’s a place where connection matters, and where nature and opportunity live side by side.
Council’s culture is built on Accountability, Teamwork, Community, Potential, and Positivity; values that guide how we work and how we lead.
Our vision is to be A prosperous region for families, business, and future generations. We are committed to creating a vibrant, resilient, and inclusive community where people thrive, nature is protected, and innovation drives progress.
Our work is guided by four strategic pillars:
- Growth to Fund Service Delivery - Strategic investments and development to create sustainable revenue streams that support quality community services.
- Services That Meet Customer Expectations - Responsive, accessible and high-quality services that address the evolving needs of residents and businesses.
- Efficiency in Delivery - Streamlined processes, elimination of red tape, and smart resource allocation to maximise value for ratepayers and opportunity for Business diversity and growth.
- Protecting Our Natural Resources - Creating opportunity to protect and value Livingstone’s natural resources for future generations, whilst encouraging sustainable consumption of resources across our region.
What you will doing:
This is a hands-on administrative support role that balances organisation, communication and customer service.
If you enjoy supporting teams, maintaining accurate systems and providing professional service, this role will see you:
- Provide administrative support across Communities and Environment functions, including filing, financial processing, mail, customer requests and general office duties
- Draft and prepare correspondence, reports, agendas, minutes and presentations
- Maintain office systems, records and log books, and support the development and implementation of procedures
- Maintain and update specialised modules within Council’s corporate systems, including electronic document and workflow systems
- Act as a first point of contact for customers, responding to enquiries and managing service-related complaints in a courteous, empathetic and professional manner
- Support Senior Officers and collaborate with team members to ensure compliance with legislation, policies and procedures
- Maintain accurate records that support effective service delivery and good governance
- Actively role model Council’s values and behaviours and contribute to a safe, inclusive workplace
What you will bring:
You are an organised and customer-focused professional who takes pride in supporting others and keeping things running smoothly. You will bring:
- Experience working in an administrative or office support role
- Well-developed written and verbal communication skills
- Strong time management and organisational ability
- A customer service mindset, with the ability to respond tactfully and professionally to enquiries and complaints
- Confidence using corporate systems and digital tools, including Microsoft Office
- The ability to manage priorities, maintain confidentiality and exercise sound judgement