Why this role matters
This role is at the heart of Council’s communities-focused service delivery. As a Support Services Officer, you will provide high-quality administrative and customer support that enables teams to operate efficiently and respond effectively to the needs of our community.
Your work will help ensure clear communication, accurate records, and positive customer experiences – supporting transparency, good governance, and strong relationships between Council, staff, and the public.
What you will be doing:
This is a hands-on administrative support role that balances organisation, communication and customer service.
If you enjoy supporting teams, maintaining accurate systems and providing professional service, this role will see you:
- Provide administrative support across Communities and Environment functions, including filing, financial processing, mail, customer requests and general office duties
- Draft and prepare correspondence, reports, agendas, minutes and presentations
- Maintain office systems, records and log books, and support the development and implementation of procedures
- Maintain and update specialised modules within Council’s corporate systems, including electronic document and workflow systems
- Act as a first point of contact for customers, responding to enquiries and managing service-related complaints in a courteous, empathetic and professional manner
- Support Senior Officers and collaborate with team members to ensure compliance with legislation, policies and procedures
- Maintain accurate records that support effective service delivery and good governance
- Actively role model Council’s values and behaviours and contribute to a safe, inclusive workplace
What you will bring:
You are an organised and customer-focused professional who takes pride in supporting others and keeping things running smoothly. You will bring:
- Experience working in an administrative or office support role
- Well-developed written and verbal communication skills
- Strong time management and organisational ability
- A customer service mindset, with the ability to respond tactfully and professionally to enquiries and complaints
- Confidence using corporate systems and digital tools, including Microsoft Office
- The ability to manage priorities, maintain confidentiality and exercise sound judgement