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Frequently Asked Questions

Who is responsible for stormwater and/or drainage coming off a development site?
All issues relating to a development site are to be reported to the site superintendent (for the developer) to seek to have the issue(s) resolved. If this is not practicable then report the issue to our Customer Service Centre on 4913 5000 or 1300 790 919. Customer Service issues each request received with an individual customer service request number which will be investigated by one of Council’s Technical Compliance Officers and enforced as necessary.

Road Stormwater and Drainage

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1. Who is responsible for stormwater and/or drainage issues from a neighbouring property?
2. Who do I contact if stormwater is running off a road or public land, causing problems on my property?
3. Who is responsible for stormwater and/or drainage coming off a development site?
4. Where does stormwater drainage flow to?
5. Who is responsible for the maintenance of stormwater and/or drainage easements?
6. How can I report when a stormwater drainage, culvert and/or pipe needs clearing?
7. Who can I get assistance from in times of rain events when inundation is flowing into my house?
8. How do I find out if the property I am about to purchase is in a flood prone area?