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Frequently Asked Questions

Who do I contact if stormwater is running off a road or public land, causing problems on my property?
You may experience drainage problems when stormwater runs off public land or the road and concentrates or runs through your property. All enquiries regarding stormwater problems caused by runoff from public land or the road should be reported to our Customer Service Centre on 4913 5000 or 1300 790 919 for investigation.

Road Stormwater and Drainage

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1. Who is responsible for stormwater and/or drainage issues from a neighbouring property?
2. Who do I contact if stormwater is running off a road or public land, causing problems on my property?
3. Who is responsible for stormwater and/or drainage coming off a development site?
4. Where does stormwater drainage flow to?
5. Who is responsible for the maintenance of stormwater and/or drainage easements?
6. How can I report when a stormwater drainage, culvert and/or pipe needs clearing?
7. Who can I get assistance from in times of rain events when inundation is flowing into my house?
8. How do I find out if the property I am about to purchase is in a flood prone area?