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Frequently Asked Questions

Animal Registration

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1. What’s different about registration renewals in 2017?
2. How do I update my pets' details?
3. What Happens if My Pet Becomes Lost
4. How long is the registration for?
5. At what age do I need to register my pet?
6. How much does registration cost?
7. What do I get for registering my animal?
8. Is there a fine for non-registration?
9. Who is responsible for registration when a cat or dog is sold, given away or traded?
10. Do I need to register my cat?
11. What are the requirements of cat registration?
12. Does my cat have to wear a tag?
13. How many cats can I have?
14. Does my dog have to wear a tag?
15. What will Council do about stray cats?
16. What is a “Working Dog”?
17. How do I register my cat or dog?
18. Why should I register my cat or dog?
19. How many dogs and cats can I have?

Complaints

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1. What is a complaint?
2. How can I make a complaint?
3. What information is required to lodge a complaint?
4. What assistance is available to make a complaint?
5. How long will it take?
6. How your complaint will be investigated?
7. How can I take further action?
8. Will I be told of the outcome of my complaint?

Disaster

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1. Where do I go to get financial assistance?
2. Will I have to pay to take my cyclone debris and greenwaste to the landfill or transfer station?
3. What should I do about trees or vegetation which has fallen onto my property from the road verge and footpath?
4. I have too much cyclone debris and greenwaste in my yard to take to the landfill myself. Is there any assistance available?
5. What times are the landfills and transfer stations open?
6. I've been to Yeppoon Town Hall and noticed the Community Recovery Hub and Support Centre has moved. Where has it been moved to?
7. Are all the parks now open?
8. What locations will the Visiting Information Centres be going to?
9. Is the Scenic Highway at Statue Bay open?
10. How can I contact BlazeAid and what type of assistance do they provide to rural residents?
11. Please explain what is happening with trees and debris along the Western Yeppoon - Byfield Road?

Electronic File Requirement

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1. Electronic File Requirement for Application lodgement

Environmental Health

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1. How can I tell a food business is licensed?
2. What do I do if I have seen a food business handling food unsafely?
3. What to do if you suspect you have food poisoning?
4. Can Council take action if the food I ordered was not cooked the way I like?
5. Are food handlers required to wear gloves?
6. Do food handlers have to wear a hat when handling food?
7. Are tea towels allowed to be used in a food business?
8. What type of thermometer is a food businesses required to use?
9. Can a food business supply doggy bags to customers?
10. Are animals allowed in a food business?

Local Laws

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1. Does council have cat traps for me to use?
2. Can I sell my car on the side of the road?
3. Can I drive on Shire beaches?

Multi-Deck Car Park EOI

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1. Can the internal area of the Hill Street tenancy extend into the external area, thereby making the internal space larger and external space smaller?

Online Help

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1. Invalid Credit Card Number - Error Message
2. Ticket number not in the system yet - Error Message
3. 'Amount is not a valid monetary value' - Error Message
4. 'Not found' the Ticket/Assessment/Invoice number - Error Message
5. This payment already exists in your browser session - Error Message
6. This request has already been paid for and submitted (usually due to a previous attempt) therefore it cannot be processed again Error Message
7. The payment details entered have resulted in a system receipting error and payment cannot continue, please contact council for assistance - Error Message
8. The request to the payment server has timed out. Please try again later - Error Message
9. Invalid Username or password - Error Message
10. Account Disabled - Error Message
11. Change my Registered User details
12. Forgotten my password
13. Expired Card
14. Editing an existing payment

Procurement (Tenders, Registers, Payment of Invoices)

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1. How do I ensure prompt payment of my invoices?
2. What are Council’s payment terms when submitting invoices?
3. How do I keep informed of future Tenders with Council?
4. I am a supplier on one of Council's Registers of Pre-Qualified Supplier panels, and need to add an updated Certificate/Licence, what do I do?
5. How does Council advertise Tender opportunities?
6. How do I become a Preferred Supplier with Council?
7. Where can I find out more information about current registers?

Property

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1. What is required if I want to lease a Council owned building that is vacant?
2. What is the procedure if I want to purchase a parcel of vacant Council land which is adjacent to my property?

Rates

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1. How are rates calculated?
2. How much is the discount on general rates?
3. How do I get the discount on my rates?
4. Can I pay my rates in advance?
5. What happens if I can’t pay my rates by the due date?
6. Will I have to pay interest on my overdue rates?
7. What is a Supplementary Rate notice?
8. Who values my property?

Road Stormwater and Drainage

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1. Who is responsible for stormwater and/or drainage issues from a neighbouring property?
2. Who do I contact if stormwater is running off a road or public land, causing problems on my property?
3. Who is responsible for stormwater and/or drainage coming off a development site?
4. Where does stormwater drainage flow to?
5. Who is responsible for the maintenance of stormwater and/or drainage easements?
6. How can I report when a stormwater drainage, culvert and/or pipe needs clearing?
7. Who can I get assistance from in times of rain events when inundation is flowing into my house?
8. How do I find out if the property I am about to purchase is in a flood prone area?

Rural Roads

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1. How can I get vegetation/grass in the rural road reserve slashed?
2. How do I replace my rural address number and post and what are the associated costs?
3. Can I burn off road reserve vegetation adjacent to my property?
4. What can I do about poor visibility when exiting my property?
5. Who is responsible for the maintenance of the access to my property?
6. How do I find out what my rural address number is?
7. How do I lodge a request for my road to be graded?
8. How do I know when my road will be graded?
9. How does Council assess when my road needs to be graded?
10. How can I find out if my unsealed road will be upgraded to sealed?
11. How can I get something done about my dusty road?

Traffic Management

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1. If I believe there should be a certain type of traffic signage in an area, can this be done?
2. How can I request speed bumps, or speed limiting devices in my street?
3. What can I do if I think an intersection can be made safer?
4. What can I do if I think there is a speed problem in my street?
5. What happens in areas where there is a significant number of traffic crashes?

Urban Infrastructure

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1. Who is responsible for the footpath section of my driveway?
2. Who is responsible for repair of my concrete overhead crossing?
3. Who is responsible for the footpath section of my downpipe?
4. Who is responsible for filling depressions in the footpath?
5. Can I construct a concrete footpath in front of my property?
6. What do I do if I want to plant some plants on the footpath?
7. What do I do if I want to remove a plant from the footpath?
8. Who is responsible for mowing of the footpath?
9. How do I report a damaged or missing stormwater grate?
10. How do I arrange for reinstatement of existing linemarking?
11. How do I report damaged kerb and channel?
12. How do I report a damaged or missing sign?
13. How do I report a damaged bus stop?
14. How do I report a problem with a streetlight?