Customer Service Locations and Opening Hours

Our Enquiries Email Inbox is monitored by our Subject Matter Experts during standard business hours. We endeavour to reply to all enquiries within ten working days. If you have an urgent enquiry please contact our Customer Service centre by telephone.

To ensure that your enquiry is processed in a quick and efficient manner, please contact us with your name and contact details, by your preferred method:  

In Person:
25 Normanby Street, Yeppoon (Town Hall) Monday to Friday 8.30 am - 4.30 pm
7 Hill Street, Emu Park (Library)  Monday to Friday 9.00 am - 5.00 pm

Telephone: (07) 4913 5000 or 1300 790 919
Our Customer Service Officers are available to talk to Monday to Friday 8.00 am to 5.00 pm.
Outside of these hours an after hours call centre is available to take calls that require assistance of an on-call officer.

Fax: (07) 4836 4776


Post: The Chief Executive Officer
            Livingstone Shire Council
            PO Box 2292
Yeppoon, QLD,   4703


Customer Services - Lodge Customer Service Requests through our online system without leaving your own home. (Please note only non-urgent requests should be lodged online) 

Online PaymentsNeed to make a payment? Then why not pay it online! Click here to take you to through to our secure payment gateway. 

Property Enquiry - Select this option to perform General Enquiries on Properties

Help us to better help you
Our Customer Request Module allows us to have excellent access to your requests for service information – this module will generate a unique identification Customer Request (CR) number, which Livingstone Shire Council will read out to you.  Please quote this number in all further correspondence, as this will give Council Officers with the opportunity to quickly access and check progress of any requests from you.

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