|An Application for Concealed Leak Refund/Waiver must be accompanied by evidence of the concealed leak and can be submitted via the following options:
Apply now using Council's Online Services!
Application for a Concealed Leak Refund/Waiver Form
There is a minimum of one rebate per property in a five-year period.
|Your application must be submitted within 30 days from the date that a licensed plumber detects the leak.
If approved, and where it is evident that the leak may affect the
consumption charges over more than one reading cycle, the refund
or waiver can be applied to a maximum of two billing periods.
|An application must include information on the nature of the concealed leak and evidence demonstrating that it has occurred and been repaired. Evidence in the following form is acceptable:
- A completed Plumber's Statement for Repairs to a Concealed Leak
(available from Council's website)
- An invoice from a licensed plumber demonstrating that the concealed leak
has been repaired; or
- A signed statement on the letterhead of a licensed plumber.
|As the refund/waiver process can be lengthy depending on the
timeframe of the leak period, you are strongly advised to pay any outstanding amount on your Water Usage Notice to avoid additional charges such as interest.
|The refund/waiver will be applied to the billing period in which the leak occurred up to a maximum of two billing periods.
Before approving your application, we need to ensure your consumption has returned to normal. As readings are taken every three months, it may take this amount of time before we are able to do our final calculations. This is done to ensure that you receive the maximum refund/waiver amount possible.
An average consumption for the property is calculated based on the same billing period for the previous three financial years. If there are inadequate records to make a calculation, the three latest consecutive billing periods will be used.
The additional consumption is calculated as the difference between the actual consumption recorded by the water meter and the average consumption.
*If there are insufficient records to calculate average consumption, processing of the application will be deferred until three consecutive water consumption readings are available.
The adjusted charge will be calculated as detailed below. The refund/waiver is then calculated as the difference between the actual charge and the adjusted charge. *Tiers and associated rates can obtained from Council's Revenue Statement
|Residential Property||Commercial Property|
|The sum of average consumption at the tiered rate plus
the additional consumption at the Tier 1 rate.
| The sum of average consumption plus
75% of the additional consumption.